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For immediate support online, use live help. Clicking on a live help icon anywhere on our site and in myQuestrade will launch an interactive chat box, allowing you to ask questions and get answers directly from our client services specialists.

Live help is available Monday to Friday, 8 a.m. to 8 p.m. ET

Visit us in person-Toronto

Questrade Learning Centre
North American Centre
5700 Yonge Street, Ground Floor – North Tower
Toronto, Ontario, Canada

Monday to Friday, 9 a.m. to 5 p.m. ET

Driving
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Hendon. The North Tower of the North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Hendon Avenue. Parking is available on site. Get driving directions.

TTC
Located at Finch subway station on the Yonge/University line.

Visit us in person-Vancouver

Questrade Learning Centre
Metrotower I
4710 Kingsway, Suite 1424
Burnaby, British Columbia

Monday to Friday, 9 a.m. to 5 p.m. PT

Driving:
From Highway 1 take Exit 29A-B to merge onto Willingdon Ave. Head south on Willingdon for 4.4 km. Turn left onto Central Blvd. Metrotower 1 is on the left. Parking is available on site. Get driving directions.

Skytrain:
A direct connection to the Skytrain puts us just 15 minutes from downtown Vancouver or the Fraser Valley. Trains arrive every 2 to 5 minutes.

Bus service:
There is a bus station at the ground level of Metropolis at Metrotown with direct access to the mall. For more information on transit services and schedules, visit TransLink.

Phone

Client support and new accounts

Client services
Monday to Friday, 8 a.m. to 8 p.m. ET
French speaking support: 8 a.m. to 8 p.m. ET

Toll free from within Canada:
1.888.783.7866

From the U.S.:
1.416.227.9876

Outside Canada and the U.S.:
(001) 416.227.9876

New accounts
Monday to Thursday, 8:30 a.m. to 8:30 p.m. ET
Friday, 8:30 a.m. to 5:30 p.m. ET

Toll free from within Canada:
1.888.298.4515

From the U.S.:
1.416.227.6615

Outside Canada and the U.S.:
(001) 416.227.9876

Trade desk

Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

Toll free:
1.866.980.9590

From the U.S.:
1.416.227.6911

Outside Canada and the U.S.:
(001) 416.227.6911

Forex

Forex trading
Monday to Thursday, 8 a.m. to 11:55 p.m. ET
Friday, 8 a.m. to 5 p.m. ET
Sunday, 5 p.m. to 11:55 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913

Currency exchange
Monday to Friday, 9 a.m. to 5 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913
Email
Client services and new accounts:

Forex client services:

Security:

Media enquiries:
Fax
Client support fax:
416.227.0078

New accounts fax:
1.888.837.1861

Send us a fax 24/7. If you have an account number, please include it with all faxes for account verification.

Mail / courier address

Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3 Canada

Holiday closures
Date Questrade's offices Phone, email and
live help support
Wednesday, January 1, 2014
New Year's Day
Closed Closed
Monday, February 17, 2014
Family Day
Closed Closed
Friday, April 18, 2014
Good Friday
Closed Closed
Monday, May 19, 2014
Victoria Day
Closed Open
Tuesday, July 1, 2014
Canada Day
Closed Open
Monday, August 4, 2014
Civic Holiday
Closed Open
Monday, September 1, 2014
Labour Day
Closed Closed
Monday, October 13, 2013
Thanksgiving
Closed Open
Thursday, December 25, 2014
Christmas Day
Closed Closed
Friday, December 26, 2014
Boxing Day
Closed Open
Canadian & U.S. market closures