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- Support
We’ve got your back
Need a hand? We’re here to answer your questions and help you confidently take control of your financial future.
Have a question? We’re here to help.
To help you find a solution as quickly as possible, we’ve assembled answers to common questions.
Common Investing Questions
First steps
Check out these quick videos to help get you familiar with your account and trading.
Learn moreFunding your account
Making a deposit to your Questrade account(s) is easy, find out how.
Learn moreBrokerage transfer request
Learn how to transfer an account or investments from another bank/broker with this step-by-step guide.
Learn moreOpening your 2nd account
Interested in opening another account? Learn how to easily add a 2nd or 3rd account.
Learn moreUploading your documents
Need to verify an address? Submitting forms? Check out our upload guide.
Learn moreDidn’t find what you were looking for?
Check out our Learning Centre.
Learn more
Common Accounts Questions
Introducing your Questrade account
Learn how to navigate the website, place requests and more.
Learn moreUnderstanding your account balances
Learn how your dual-currency accounts display your cash and investments.
Learn moreMoving funds and investments between accounts
Explore how to move funds or investments from one account to another.
Learn moreGetting ready to file your tax return
Explore the different tax slips and when they’re available, and get prepared for tax season.
Learn moreDidn’t find what you were looking for?
Check out our Learning Centre.
Learn more
Common Trading Questions
Introducing Questrade Trading
Get familiar with the web-trading platform with this hands-on guide.
Learn moreDownload and install Questrade Edge
See how to install our free, advanced desktop trading platform.
Learn moreBracket orders
Learn more about advanced bracket orders, and how to place them in this in-depth guide.
Learn moreOrder types
Learn more about Market, Limit and many other order types, and how they can be used to place orders.
Learn moreOrder durations
Learn more about different order durations (like DAY, GTC and GTEM) in this article.
Learn moreDidn’t find what you were looking for?
Check out our Learning Centre.
Learn more
Common Questions
Getting started FAQ
An introductory guide with answers to the top questions when starting out at Questrade.
Learn moreRRSP season FAQ
Get answers to your common questions about RRSP season, deadlines & contributions.
Learn moreTax FAQ
Preparing for tax season? Check out our in-depth guide to everything to do with taxes.
Learn moreOptions FAQ
Learn more about advanced bracket orders, and how to place them in this in-depth guide.
Learn moreGeneral FAQ
Learn more about account usage, common trading questions and more in this guide.
Learn moreJournaling shares
(Norbert’s gambit)
Learn more about how to swap CAD and USD shares in this guide.
Learn moreDidn’t find what you were looking for?
Check out our Learning Centre.
Learn more
Have more questions?
Tell us what you need help with, and we’ll get you in touch with the right specialist.
Opening an Account
Looking to open a new account?
We’re here for you, every step of the way.
Toll-free within Canada
From the U.S.
International
Phone Hours:
Monday-Friday, 8:30 AM to 8 PM EST
Email:
Get in touch
Visit the Questrade Centre
5700 Yonge St, North York, ON M2M 4K2
In-Person Hours:
Monday-Friday, 9 AM to 5 PM EST
Self-Directed Account Support
If you have questions about your existing
self-directed account, our team is happy to help.
Toll-free within Canada
From the U.S.
International
Phone Hours:
Monday-Friday, 7:30 AM to 8 PM EST
Email:
Get in touchQuestwealth Account Support
If you have questions about your existing
Questwealth account, our team is happy to help.
Toll-free within Canada
From the U.S.
International
Phone Hours:
Monday-Friday, 7:30 AM to 8 PM EST
Email:
Get in touchTrade Desk
Our traders can help you make trades,
journal shares, and more.
Toll-free within Canada
From the U.S.
International
Phone Hours:
Monday-Thursday, 8:30 AM to 8 PM EST
Friday, 8:30 AM to 5:30 PM EST
Corporate FX & Delivery
Our Corporate FX team can help
with questions regarding your company’s
payroll payments or delivery of currencies.
Phone Number:
Phone Hours:
Monday-Thursday, 8:30 AM to 8 PM EST
Friday, 8:30 AM to 5:30 PM EST
Email:
Get in touchFX & CFDs
If you have questions about your existing
FX & CFD account, our team is happy to help.
Phone Number:
Toll-free within Canada
Phone Hours:
Monday-Thursday, 8:30 AM to 8 PM EST
Friday, 8:30 AM to 5:30 PM EST
Trading services will only be available from
8 AM to 5 PM EST
Holiday Closures:
- New Year's Day
- Family Day
- Good Friday
- Labour Day
- Christmas Day
Email:
Get in touchMedia
Working on a news story or article about Questrade?
The media team is here to help.
Email:
Get in touchGeneral Information
Have a general question? Reach out to us
on social media. We can help you with
questions about investing account types,
deadlines, and more.
For security reasons, we cannot provide
specific details about individual accounts,
holdings, or funding over social media,
nor can we provide investment advice.
Facebook Messenger:
Twitter:
Always here to help
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