For immediate support online, use live help. Clicking on a live help icon anywhere on our site and in myQuestrade will launch an interactive chat box, allowing you to ask questions and get answers directly from our client services specialists.

Live help is available Monday to Friday, 7:30 a.m. to 10 p.m. ET

Questrade Learning Centre
North American Centre
5700 Yonge Street, Ground Floor – North Tower
Toronto, Ontario, Canada

Monday to Friday, 9 a.m. to 5 p.m. ET

Call to book an appointment: 416.227.7646

Driving
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Hendon. The North Tower of the North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Hendon Avenue. Parking is available on site. Get driving directions.

TTC
Located at Finch subway station on the Yonge/University line.

Questrade Learning Centre

Metrotower I
4710 Kingsway, Suite 1424
Burnaby, British Columbia

Monday to Friday, 9 a.m. to 5 p.m. PT

Call to book an appointment: 1.877.821.0631

Driving:
From Highway 1 take Exit 29A-B to merge onto Willingdon Ave. Head south on Willingdon for 4.4 km. Turn left onto Central Blvd. Metrotower 1 is on the left. Parking is available on site. Get driving directions.

Skytrain:
A direct connection to the Skytrain puts us just 15 minutes from downtown Vancouver or the Fraser Valley. Trains arrive every 2 to 5 minutes.

Bus service:
There is a bus station at the ground level of Metropolis at Metrotown with direct access to the mall. For more information on transit services and schedules, visit TransLink.


Client support and new accounts

Client services
Monday to Friday, 7:30 a.m. to 10 p.m. ET

Toll free from within Canada:1.888.783.7866
From the U.S.:1.416.227.9876
Outside Canada and the U.S.:(001) 416.227.9876

New accounts
Monday to Thursday, 8:30 a.m. to 8:30 p.m. ET
Friday, 8:30 a.m. to 5:30 p.m. ET

Toll free from within Canada:1.888.783.7866
From the U.S:1.416.227.9876
Outside Canada and the U.S.:(001) 416.227.9876

Trade desk

Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

Toll free:1.866.980.9590
From the U.S.:1.416.227.6911
Outside Canada and the U.S.:(001) 416.227.6911

Forex

Forex trading
Monday to Thursday, 8 a.m. to 11:55 p.m. ET
Friday, 8 a.m. to 5 p.m. ET
Sunday, 5 p.m. to 11:55 p.m. ET

Toll free:1.866.980.9591
From the U.S.:1.416.227.6913
Outside Canada and the U.S.:(001) 416.227.6913

Currency exchange
Monday to Friday, 9 a.m. to 5 p.m. ET

Toll free:1.866.980.9591
From the U.S.:1.416.227.6913
Outside Canada and the U.S.:(001) 416.227.6913

Client services and new accounts:Click here to send an email
Forex client services:fxsupport@questrade.com
Security:security@questrade.com
Media enquiries:marketing@questrade.com

Important note: do not send trading instructions or account instructions by email. Email should be used for general enquiries only and Questrade will not act on any instructions sent using email. Please use myQuestrade to manage your account. Questrade will not accept any financial liability for any act or failure to act on the instructions in an email.

Client support fax:416.227.0078
New accounts fax:1.888.837.1861

Send us a fax 24/7. If you have an account number, please include it with all faxes for account verification.

Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3 Canada

Date Questrade's offices Phone, email, and live help support
Friday January 1, 2010
New Year’s Day
Closed Closed
Monday February 15, 2010
Family Day
Closed Closed
Friday April 2, 2010
Good Friday
Closed Closed
Thursday July 1, 2010
Canada Day
Closed Open
Monday August 2, 2010
Civic Holiday
Closed Open
Monday September 6, 2010
Labour Day
Closed Closed
Monday October 11, 2010
Thanksgiving
Closed Open
Monday December 27, 2010
(in lieu of Christmas)
Closed Open
Tuesday December 28, 2010
(in lieu of Boxing Day)
Closed Open
Monday January 3, 2011
(in lieu of New Year’s Day)
Closed Open