Questrade Contact Us | Client Support | Trade Desk & Office Hours

Questrade Learning Centre
North American Centre
5700 Yonge Street, Ground Floor – North Tower
Toronto, Ontario, Canada

Monday to Friday, 9 a.m. to 5 p.m. ET

Call to book an appointment: 416.227.7646

Driving
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Hendon. The North Tower of the North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Hendon Avenue. Parking is available on site. Get driving directions.

TTC
Located at Finch subway station on the Yonge/University line.

Visit us in person - Vancouver

Questrade Learning Centre

Metrotower I
4710 Kingsway, Suite 1424
Burnaby, British Columbia

Monday to Friday, 9 a.m. to 5 p.m. PT

Call to book an appointment: 1.877.821.0631

Driving:
From Highway 1 take Exit 29A-B to merge onto Willingdon Ave. Head south on Willingdon for 4.4 km. Turn left onto Central Blvd. Metrotower 1 is on the left. Parking is available on site. Get driving directions.

Skytrain:
A direct connection to the Skytrain puts us just 15 minutes from downtown Vancouver or the Fraser Valley. Trains arrive every 2 to 5 minutes.

Bus service:
There is a bus station at the ground level of Metropolis at Metrotown with direct access to the mall. For more information on transit services and schedules, visit TransLink.

Phone

Client support and new accounts

Client services
Monday to Friday, 7:30 a.m. to 10 p.m. ET

Toll free from within Canada:	1.888.783.7866
From the U.S.:	1.416.227.9876
Outside Canada and the U.S.:	(001) 416.227.9876

New accounts
Monday to Thursday, 8:30 a.m. to 8:30 p.m. ET
Friday, 8:30 a.m. to 5:30 p.m. ET

Toll free from within Canada:	1.888.783.7866
From the U.S:	1.416.227.9876
Outside Canada and the U.S.:	(001) 416.227.9876

Trade desk

Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

Toll free:	1.866.980.9590
From the U.S.:	1.416.227.6911
Outside Canada and the U.S.:	(001) 416.227.6911

Forex

Forex trading
Monday to Thursday, 8 a.m. to 11:55 p.m. ET
Friday, 8 a.m. to 5 p.m. ET
Sunday, 5 p.m. to 11:55 p.m. ET

Toll free:	1.866.980.9591
From the U.S.:	1.416.227.6913
Outside Canada and the U.S.:	(001) 416.227.6913

Currency exchange
Monday to Friday, 9 a.m. to 5 p.m. ET

Toll free:	1.866.980.9591
From the U.S.:	1.416.227.6913
Outside Canada and the U.S.:	(001) 416.227.6913

Email

Client services and new accounts:	Click here to send an email
Forex client services:	fxsupport@questrade.com
Security:	security@questrade.com
Media enquiries:	marketing@questrade.com

Important note: do not send trading instructions or account instructions by email. Email should be used for general enquiries only and Questrade will not act on any instructions sent using email. Please use myQuestrade to manage your account. Questrade will not accept any financial liability for any act or failure to act on the instructions in an email.

Fax

Client support fax:	416.227.0078
New accounts fax:	1.888.837.1861

Send us a fax 24/7. If you have an account number, please include it with all faxes for account verification.

Mail / courier address

Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3 Canada

Holiday closures

Date	Questrade's offices	Phone, email, and live help support
Friday January 1, 2010 New Year’s Day	Closed	Closed
Monday February 15, 2010 Family Day	Closed	Closed
Friday April 2, 2010 Good Friday	Closed	Closed
Thursday July 1, 2010 Canada Day	Closed	Open
Monday August 2, 2010 Civic Holiday	Closed	Open
Monday September 6, 2010 Labour Day	Closed	Closed
Monday October 11, 2010 Thanksgiving	Closed	Open
Monday December 27, 2010 (in lieu of Christmas)	Closed	Open
Tuesday December 28, 2010 (in lieu of Boxing Day)	Closed	Open
Monday January 3, 2011 (in lieu of New Year’s Day)	Closed	Open